Office Training Series 101

Will Evans Jr.

Will Evans Jr. is a chiropractic professional dedicated to family wellness and natural health approaches. He supports patients in achieving better nervous system function and overall well-being.

Kristin Hieshetter

DC

Dr. Kristin Hieshetter, a 2005 graduate of Palmer College of Chiropractic, holds certifications in S.O.T. cranial and nutrition, and is pursuing board certification in chiropractic neurology. From 2009-2019, she was part of Helen Newberry Joy Hospital Specialty Clinic and operated two chiropractic offices, emphasizing nutrition, supplementation, and low-level laser therapy for neuroregeneration. She has been a post-doctorate clinical educator since 2018 and hosts the podcast Functional Health Radio.

Joshua R. Brumley

Esq

Founder and CEO of Brumley Law Firm specializing in personal injury cases.

Jared Jensen

DC, CCEP

A chiropractor focusing on advanced principles of soft tissue.

Dean L. Smith

DC, PhD

Dr. Dean Smith is a Clinical Professor in the Department of Kinesiology and Health at Miami University and maintains a private practice at Essence of Wellness Chiropractic Center in Eaton, Ohio, where he integrates lifestyle intervention with chiropractic adjustments. He holds a PhD in brain and cognitive science from Miami University, and his research focuses on how chiropractic and exercise affect motor and postural control and human performance. He has over 65 peer-reviewed publications and is the recipient of the 2018 Researcher of the Year award from the American Chiropractic Association.

Marc Lawson

DC QME

Dr. Marc G. Lawson graduated from Cleveland Chiropractic College in 1987. He holds a lifetime Community College teaching credential in Health Sciences, is a Qualified Medical Examiner in California, and possesses a Radiography and Fluoroscopy X-Ray Supervisor and Operator license/permit. Dr. Lawson started his chiropractic practice in 1988 and previously hosted professional seminars for chiropractors on policies and procedures for treating, documenting, reporting, and billing for California workers' compensation.

Michael Krasnov

DC

Dr. Michael Krasnov has been a chiropractor for 36 years, emphasizing sports injuries and performance enhancement. He served as the team chiropractor for the 1996 U.S. Olympic track and field team and has worked major track and field events. Dr. Krasnov is also a member of the sports medicine provider network for U.S.A. Swimming and holds a black belt in Tae Kwon Do, reflecting his commitment to a physically active lifestyle.

Tony DeMarco

DC

Dr. Tony DeMarco, DC, practices chiropractic care with an emphasis on natural health and helping patients achieve long-term wellness.

Mario Fucinari

DC, CPCO, CPPM, CIC

Dr. Mario Fucinari, a 1986 graduate of Palmer College of Chiropractic Davenport, successfully led a practice in Decatur, Illinois, for 35 years. He is a member of the Carrier Advisory Committee for Medicare and holds certifications as a Certified Professional Compliance Officer (CPCO), a Certified Physician Practice Manager (CPPM), and a Certified Insurance Consultant (CIC). Dr. Fucinari has authored several books on topics including Corporate Compliance, HIPAA, ICD-10 coding, and E/M Guidelines, and has been a nationwide speaker for over twenty-seven years, presenting continuing education classes for various organizations.

Greg May

Greg May began his career as a massage therapist in 1991 after an obscure form of massage therapy, known as Segment-Reflex Massage, helped cure him of severe, life-threatening ulcerative colitis. He has been practicing for over 30 years and has taught all aspects of basic and advanced massage therapy programs for over 25 years. Greg is proud to be the Director of the Parker University School of Massage Therapy.

Lisa Goodman

DC

Dr. Lisa Goodman is the founder of The Practice Fox, an online educational platform for early-career chiropractors. She is the author of The Manual for the Chiropractic Entrepreneur and an international speaker on practice development, prenatal care, and pediatric sports chiropractic. Dr. Goodman was named the 2025 Women in Leadership Chiropractor of the Year and has been a member of the USGA Performance & Recovery Team since 2019. She also teaches in the ACA Pediatrics Council Diplomate Program. She earned her undergraduate degree in Communications from the University of Miami and graduated Valedictorian from Palmer College of Chiropractic West. In 2006, she founded Washington Park Chiropractic, a multidisciplinary practice in Denver. Dr. Goodman holds certifications as a Certified Chiropractic Sports Physician, Certified Pediatric Chiropractor, CrossFit L1 coach and TPI Golf Practitioner.

Kristi Hudson

CPCO

Kristi Hudson is a certified professional compliance officer (CPCO) and is Vice President of Business Relationships at ChiroHealthUSA. For 15 years, she has been educating chiropractors (DCs) and chiropractic assistants (CAs) on establishing straightforward and compliant financial policies. Beyond her responsibilities at ChiroHealthUSA, Kristi serves as the Vice Chair of the Chiropractic Future Strategic Plan, contributing her expertise to shape the future of the chiropractic profession. She is also a dedicated board member for ChiroCongress Cares, demonstrating her commitment to the chiropractic community's well-being.

Lisa Geiger

DC, CACCP

Builds connections between parents and pediatric care.

Kristine Tohtz

DC, LAc, DABCA, DABCP, Cert.MDT, CACCP, IFMCP

Dr. Kris Tohtz graduated magna cum laude from the National University of Health Sciences in April 2001. While attending chiropractic school, she also began pursuing a Diplomate in Acupuncture, which she earned from the American Chiropractic Association in August 2009. After completing two supervised medical internships in Beijing and Hangzhou, China, Dr. Tohtz pursued advanced studies, obtaining her Master of Science in Acupuncture (MSAc) from the National University of Health Sciences, graduating summa cum laude in August 2014. Dr. Tohtz is a registered yoga instructor, a trained postpartum doula, and holds advanced certification in Pregnancy and Pediatric Care through the International Chiropractic Pediatric Association. For eight years, she served as the Diplomate Educational Co-Coordinator for the ACA Pediatrics Council, an effort for which she was named Pediatric Chiropractor of the Year in 2023. She was awarded her Pediatric Diplomate in 2025. Additionally, Dr. Tohtz is a certified practitioner in the McKenzie Method of Mechanical Diagnosis and Therapy. She holds a specialty teaching certificate from the Association of College and University Educators (ACUE) and a certification in Functional Medicine from the Institute for Functional Medicine (IFM). She teaches continuing education courses to healthcare practitioners on topics including acupuncture, dry needling, pregnancy, pediatric care, and functional medicine. Dr. Tohtz has served the ACA Acupuncture Council in all leadership roles over a span of more than 10 years and was a member of the Illinois Department of Professional Regulation's Acupuncture Board for six years. With over 24 years of clinical experience, Dr. Tohtz is the owner and lead clinician at Serenity Family Wellness, a managing partner at Fusion Care, LLC, and a practicing Chiropractic Physician and Acupuncturist with the Veterans Administration in Port St. Lucie, Florida. In her free time, she enjoys hiking, gardening, cooking, and spending time with her husband and dog.

Michael Bagnell

DC, FABBIR, DACNB, BCN

Dr. Michael K. Bagnell has been in clinical practice for over 30 years. He has received post-graduate training in Pediatrics, Sports Injuries, Kinesiology, Functional Medicine, and Biomechanics. He has completed his diplomate in neurology and additional training in Brain Injury Rehabilitation and attained FABBIR status (Fellowship American Board Brain Injury Rehabilitation) in 2015. He competed in collegiate football, and Masters Track & Field competitions. During his work with thousands of patients he has compiled a protocol for health recovery and improved brain performance. His book, Health Detectives- Solving the Mystery of Health Through Neuroscience, Nutrigenomics, and Mechanobiology is available on Amazon.

Lisa Maciejewski-West

CMC, CMOM, CMIS, CPMA-I, CPCO-I

Lisa has been involved in the chiropractic billing, management and consulting field since 1982. In 2006, she founded Gold Star Medical Business Services, providing outsource billing, compliance, credentialing and practice management consulting services for chiropractors and medical practices nationwide. Lisa is a certified Medical Coder, Medical Insurance Specialist, Medical Office Manager, Medical Auditor, and Certified Professional Compliance Officer, as well as a CPCO and CPMA Instructor with

Jerry Hochman

Dr. Jerry Hochman is a seasoned chiropractor with decades of experience helping patients restore and maintain optimal health through chiropractic care. He is known for his thorough approach and dedication to patient education.

Louis Crivelli II

DC, MS, CNS

Dr. Louis S. Crivelli II, DC, MS, CNS, is Chairman of the Maryland Chiropractic Association, Vice Chairman of the Council on Chiropractic Guidelines and Practice Parameters (CCGPP), and a Certified Nutrition Specialist. A 2001 National University of Health Sciences graduate, he specializes in inflammation and soft-tissue healing while serving as Maryland’s ACA delegate and the developer/instructor of the MCA’s Chiropractic Assistant training program. Twice named Maryland Chiropractor of the Year, Dr. Crivelli is a dynamic speaker on clinical care, practice management, and legislative advocacy.

Steven Conway

DC, DABCOH, Esq.

Dr. Conway’s unique dual-professional degrees as a chiropractor and attorney enable him to fulfill his passion of protecting and enhancing the chiropractic profession. An energetic presenter, his very practical Medicare presentations remove fear and provide an easy path for chiropractors to properly document Medicare cases. A second-generation chiropractor whose passion is enhancing and protecting the chiropractic profession. He is CEO of the ChiroLaw law firm and Conway Consulting Group. His law practice consists primarily of health law and government relations with a strong focus on Medicare. He is also a partner in ChiroArmor LLC a chiropractic compliance company. Dr. Conway is the co-founder and executive director of the chiropractic society of Wisconsin, a dynamic growing state association that is changing the dynamics of the chiropractic profession in Wisconsin. Dr. Conway through his work with Dr. Michael Jacklitch, CMS and the Chief Medical Directors from the Medicare Contractors changed the entire Medicare landscape reducing the previous error ratio from the high 90% to the low 20% through the development of a universal national agreement for chiropractic documentation procedures that specifically outlines the required documentation necessary to demonstrate medical necessity of chiropractic care. He provided instruction of these changes to tens of thousands of chiropracrtors as well as MAC claims reviewers to fully understand what documentation should be in the chiropractic records submitted for review of services. Having served as a regulator with the Wisconsin Chiropractic Examining board for nearly a decade he, fully understands the responsibilities of each state board in protecting the public and maintaining the reputation of the chiropractic profession. Dr. Conway served on the NBCE Board of Directors for 8 years and is a current Board member of F4CP. When in full time chiropractic practice his focus included chiropractic occupational health. Obtaining his diplomate in occupational health he assisted many local and national companies with chiropractic ergonomic programs. He was one of the first chiropractors to speak at the national safety congress and has had over 6000 industrial representatives attend his injury prevention programs.

Fabrizio Mancini

DC

Dr. Fabrizio Mancini (often called "Dr. Fab") is a prominent health expert, motivational speaker, and former President of Parker University. He is widely recognized for his work in holistic wellness and "self-healing".

John Haig

DC

Dr. John Haig, DC, specializes in chiropractic adjusting and helping patients restore proper spinal function and musculoskeletal health.