Highmark Policies and Procedures with Jason Martin, General Counsel

This session provides chiropractic practitioners with essential insights into Highmark's policies, procedures, and operational requirements. Led by Jason Martin, General Counsel for Highmark, attendees will gain direct knowledge of insurance policies, claims processing, authorization protocols, and compliance standards. The discussion will cover practical guidance on documentation, billing, patient communication, and appeals processes to help practitioners optimize their practice efficiency and patient outcomes when working with Highmark insurance plans.

• •Understand Highmark's core policies and procedural requirements for chiropractic providers
• •Learn how to navigate Highmark's claims submission and authorization processes
• •Identify compliance expectations and documentation standards required by Highmark
• •Discover strategies for optimizing patient benefits and reimbursement within Highmark plans
• •Understand appeals procedures and how to address coverage denials
• •Learn about Highmark's quality metrics and performance expectations for in-network providers